03 9888 2887
When purchasing a recently built home, most buyers don’t think about potential repairs. This was true for Riannon, who bought a beautiful 10-year-old house in a quiet court overlooking parkland—perfect for her growing family. However, after a few heavy storms, water stains began appearing on the ceiling in several locations.
Riannon called multiple builders and two different plumbing companies, each of whom identified what they thought were the causes of the issue and made the necessary repairs. But, a few weeks later, the stains returned. Frustrated and unsure of who to trust, Riannon was left wondering how to fix the problem for good.
That’s when she came across the plumbing services in Melbourne offered by O’Shea Plumbing online, drawn by the positive reviews. With no call-out fees and obligation-free quotes, Riannon decided to give them a try as she thought ‘What have I got to lose?’ She spoke with the friendly O’Shea admin team, who arranged for Adam, a senior roof plumber, to visit the site.
Adam arrived that afternoon to assess the situation. After a thorough evaluation, he had a few ideas but noted that nothing obvious was causing the issue. He presented Riannon with several options, including conducting a detailed water leak detection investigation to pinpoint the leak. All options came with clear, upfront pricing, and Adam explained the process involved in each.
Riannon appreciated the suggestion to investigate further, something the previous companies hadn’t offered. Nervous about yet another repair that might not solve the issue, she decided to go ahead with Adam’s plan.
The following day, the O’Shea team conducted tests and identified three problem areas where water was causing the leaks. Adam promptly wrote up a rectification quote, and Riannon called the office that same day to confirm she’d like to proceed with the repairs.
Adam quickly arranged everything, securing the necessary materials, and the team started the job two days later. Once the work was completed, the plumber even tested the repairs by flooding the area with a hose, ensuring the leak had been fixed.
All paperwork, including a detailed report, was provided, and Riannon was so pleased with the service that she left a glowing Google review, sharing her positive experience with others.
“Thank you to Adam, Cam and the amazing office team from O’Shea plumbing who quoted for water leak testing and came back to do the work within days. Your quotes for water testing and repair works have been competitive and affordable. You’ve gone above and beyond to work with us to put together and reformat a report of the leaks found, including pictures, descriptions and quotes for works in a format that we can submit to insurance. It’s taken 3 builders, their associated plumbers, 2 visits from damp experts and numerous leaks before we found your team who are honest, accountable and quick to respond; unlike many in the building and plumbing industry. We’re so impressed we’ve got you coming back to look at our shower next!”
If you’re ever in need of fast, reliable service, don’t hesitate to call O’Shea Plumbing, your trusted emergency plumber in Melbourne. Call us today on (03) 9888 2887 to get a fixed quote for your plumbing needs.