03 9888 2887
Michelle from Surrey Hills – Resolving Stormwater Blockages with O’Shea Plumbing
Michelle, a proud new homeowner in Surrey Hills, recently encountered one of the challenges of owning a home—when something goes wrong, it’s your responsibility to fix it. After heavy rain, Michelle noticed water pooling in her front yard, creating a boggy patch near the corner of her home. Concerned about the potential risks, including the possibility of her house settling unevenly, Michelle knew she needed professional help.
She turned to Google, searching for a plumber in Melbourne. After reviewing several businesses, Michelle was impressed by the glowing reviews and high ratings for O’Shea Plumbing. Feeling reassured, she called their office on (03) 9888 2887 to book an appointment.
Prompt Service and Expert Assessment
On the scheduled day, Josh, one of O’Shea Plumbing’s experienced plumbers, arrived promptly. He introduced himself and the company before inspecting the problem area in Michelle’s yard. After a thorough examination, Josh discovered a severely blocked stormwater outlet on the street. A blockage of this nature can significantly impede drainage, causing water to back up and pool in unintended areas.
Josh quickly prepared a quote to use his water jet (permanently stored in his van) to clear the blockage. Michelle, eager to resolve the issue, approved the quote immediately. Within an hour, Josh successfully removed debris and tree roots obstructing the drain.
Transparent Communication and Solutions
Josh invited Michelle to watch the drain camera footage, providing a clear view of the drain’s condition. The inspection revealed a small separation in the old drain with traces of root intrusion. This was identified as the primary cause of the blockage and the area where the water jet had to work hardest to clear.
To prevent future issues, Josh offered Michelle a quote to replace the damaged section of the drain. He also mentioned the option of replacing the entire drain if needed, though he assured her it wasn’t necessary at this time. Michelle appreciated the honest advice and decided to monitor the situation, with the option to act if the problem recurs.
Proactive Home Plumbing Guidance
Before leaving, Josh went above and beyond by offering to guide Michelle through her home’s plumbing systems. He pointed out key features, including:
- Isolation valves: How to shut off water in case of an emergency.
- Evaporative cooler tips: The best practices for operation.
- Ducted heater servicing: How often to schedule a gas heater service for optimal performance.
- Flexible hose maintenance: The importance of regularly checking hoses to reduce the risk of splitting.
Michelle was grateful for the comprehensive advice, which gave her peace of mind as a new homeowner.
Why Choose O’Shea Plumbing?
O’Shea Plumbing’s dedicated drain-clearing team is equipped with state-of-the-art tools, including water jets and cable machines, ensuring they can often resolve issues on the initial visit. Their team undergoes regular training to refine their techniques, improve equipment, and share insights for tackling even the most challenging plumbing problems.
From drain repair to hot water system replacement, O’Shea Plumbing offers a wide range of services to keep your home’s plumbing in excellent condition.
When to Call a Plumber
It’s essential to address plumbing issues early to prevent costly damage. Contact O’Shea Plumbing if you notice:
- Water pooling: In your yard or near your home after rainfall.
- Gurgling drains: Unusual noises when water flows.
- Blocked drains: Slow-draining sinks, showers, or toilets.
Get in Touch
Whether you need a quick repair or a comprehensive plumbing health check, O’Shea Plumbing is here to help. Visit our website to make an online enquiry or call our office Mon-Fri 7 am-5 pm and on weekends from 8 am to 4 pm on (03) 9888 2887.