03 9888 2887
Sally, a long-term Malvern based client of O’Shea Plumbing, has relied on the team for years. From fixing dripping taps to unblocking sewers, Sally trusts O’Shea Plumbing to provide prompt service and reliable solutions.
Recently, Sally encountered an issue with her hot water system. The water pressure was dropping intermittently, leaving her puzzled. Initially, she assumed it was due to nearby roadworks, but when the issue persisted without any ongoing works in the area, Sally realised it was time to call O’Shea Plumbing, experts in hot water system replacement.
Sally contacted the office on 9888 2887 and arranged for a plumber to visit the next day. Andrew, one of O’Shea’s experienced plumbers, arrived on time after providing a courtesy call.
After a thorough inspection, Andrew identified multiple ageing valves, including the duo valve, which is a common culprit for such issues. He also noted that Sally’s hot water unit (HWU) was over 20 years old—well beyond the typical lifespan of 15 years for storage hot water systems.
Andrew explained the situation to Sally and discussed potential solutions. He provided her with valuable insights into the different options available, including like-for-like replacements, continuous flow systems, and electric heat pump hot water units.
Sally appreciated Andrew’s detailed explanations and asked for quotes covering all options, including replacing just the duo valve as a temporary fix. Andrew quickly prepared multiple quotes, taking the time to ensure Sally had the information she needed to make an informed decision.
After considering her options, Sally decided she needed time to carefully review the quotes and plan for the unexpected expense. Two days later, after weighing her choices, Sally contacted the O’Shea office to approve the upgrade to a continuous flow hot water unit. The team promptly collected a deposit, and Andrew quickly organised the necessary materials, including scheduling an O’Shea electrician. The installation was booked for the next day.
The following morning, Andrew arrived with James (another O’Shea plumber) and Will (an O’Shea electrician) to complete the installation. The team worked efficiently to replace the old unit with the new continuous flow system, ensuring everything was installed to the highest standards.
The process went smoothly, and Sally was thrilled with her decision to upgrade. Not only did the new unit resolve her water pressure issues, but it also gave her peace of mind, knowing she wouldn’t have to worry about her hot water system for the next 15–20 years.
Sally’s story highlights why so many clients continue to rely on O’Shea Plumbing. The team doesn’t just fix problems—they listen to their clients, understand their unique needs, and tailor solutions accordingly. Whether it’s a simple repair, a call out for an emergency plumber in Melbourne or a complete upgrade, O’Shea Plumbing ensures the process is stress-free.
If you’re experiencing issues with your hot water system or want to explore replacement options, O’Shea Plumbing is here to help. Call us today on 9888 2887 or visit our website to book a free consultation or request a free quote.