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‘Maz’, a resident from Ashwood VIC, rang and spoke to Chelsea at the O’Shea Plumbing Mount Waverley head office as his sewer drain had become blocked causing spillages on the property.
O’Shea Plumbing offers a 12-month warranty on sewer drain blockages that reoccur in the same spot. Maz queried if this blockage would come under the warranty, as it has been just under 12 months since O’Shea Plumbing had previously cleared this sewer.
After investigating the blockage, Lawrie and Max (plumber and apprentice) called at 8am to confirm that indeed the main blockage would be cleared under the warranty at no charge to Maz.
Further investigation with a Ridgid drain camera and Navitrack – which locates the position of the camera head – revealed that tree roots that had also made their way into another sewer branch drain.
At O’Shea Plumbing, we conduct extensive assessment and consultations in order to offer the best solutions for your plumbing problem.
After determining the best course of action to remove the blockage, Lawrie and Max provided Maz with quotes to clear the tree roots from the drain and also to treat the drain with Rootx to slow the root growth of the tree. Quotes were also given for a more permanent solution, which involved relining the junction where the roots were infiltrating the drain.
The final decision was up to Maz, who accepted the quote to clear the blockage and use the Rootx treatment. With that settled, the tree roots were completely cleared and treated with Rootx and the drain was checked again with the camera.
During the course of the work, Maz had to go back to work, and his father (who also uses the services of O’Shea Plumbing at his Glen Iris house) arrived. On completion, Maz’s father commended Lawrie and Max for fixing the issue so promptly, calling them the “best plumbers in Melbourne”, and requested they give him several business cards to give to family and friends.